Privacy Policy
Last Updated: September 2026
At Nabz-e-Waqt, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you visit our website or make a purchase from us.
1. Information We Collect
We collect personal information that you voluntarily provide to us when placing an order or interacting with our store:
- Contact Information: Full name, phone number, WhatsApp number, email address, and shipping/billing addresses.
- Order Details: Information regarding the timepieces, accessories, and services you purchase from us.
- Payment Information: Payment verification status for Cash on Delivery (COD) or online bank transfers. (Note: Online payment card details are processed directly by secure third-party payment gateways and are never stored on our servers.)
- Device & Usage Data: IP address, browser type, operating system, and website navigation patterns collected automatically via cookies and tracking technologies.
2. How We Use Your Information
We use your information strictly for legitimate business purposes, including:
- Order Processing & Fulfillment: To process your order, verify Cash on Delivery (COD) bookings via phone or WhatsApp, package your timepiece, and deliver it via courier.
- Customer Support: To assist you with order status inquiries, warranty claims, returns, or product guidance.
- Marketing Communications: With your consent, to send updates on new watch collections, promotional offers, or brand announcements via SMS, WhatsApp, or email. You can opt out at any time.
- Website Improvement: To analyze website performance, optimize page load times, and improve customer browsing experience.
3. Sharing & Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We share data only with essential service providers necessary to operate our business:
- Courier & Logistics Partners: We share your name, shipping address, and phone number with our delivery partners solely to complete order fulfillment and COD collection.
- Payment Processors: Transaction details are shared with secure financial service providers to authenticate online payments.
- Legal Compliance: We may disclose your information if required by law, regulation, or court order to protect the legal rights and safety of Nabz-e-Waqt and our customers.
4. Cookies & Analytics
Our website uses standard cookies and pixel tracking technologies to enhance your shopping experience:
- Functional Cookies: Essential for keeping track of cart items and session state.
- Analytics & Performance: Help us understand user traffic patterns and popular watch models to improve product availability and site navigation.
- You can disable cookies in your web browser settings, though doing so may affect certain interactive features of our store.
5. Data Security
We implement appropriate technical and administrative security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access to customer data is strictly restricted to authorized staff who require it for operational purposes.
6. Your Rights
You have the right to access, update, or request the deletion of the personal information we hold about you. If you wish to review your details, update your shipping address, or unsubscribe from promotional messages, please contact our support team.
7. Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements or our operational practices. Updates will be posted on this page with an updated revision date.
8. Contact Us
For questions regarding this Privacy Policy or how your personal data is handled, please contact Nabz-e-Waqt at:
Email: nabzewaqt@gmail.com
Phone / WhatsApp: 03076896463