Privacy Policy

Nabz e Waqt uses your information to operate this store, fulfil orders in Pakistan and provide customer support. This policy explains what we collect and how we use it.

1. Information we collect

• Orders: your name, mobile number, delivery address, city, optional email address, order notes, purchased items, totals and order history.
• Accounts: your email address, account identifier and authentication information managed through our sign-in service. Staff do not need your password to help with an order.
• Support and reviews: messages you send us and reviews you submit. Published reviews may show your chosen display name, city, rating and review text.
• Technical information: hosting and security services may process IP addresses, browser information, request logs and delivery logs to operate and protect the service.

2. Cash on delivery

We currently accept cash on delivery (COD) only. We do not ask for card details or process online card payments or bank transfers through checkout. We record the order amount and fulfilment status to manage your purchase.

3. How we use your information

Order and account emails are service messages. Placing an order does not by itself subscribe you to promotional messages.

• Process orders, check availability, contact you for confirmation and arrange courier delivery and COD collection.
• Provide order tracking, account access, password recovery and customer support.
• Send an order receipt to the email address you provide and notify authorised staff about your order. An order receipt is not a guarantee of dispatch.
• Handle cancellations, returns, disputes and security incidents.

4. Who receives your information

We do not sell customer information. Authorised staff and service providers receive information needed for their work: Supabase for database and account services, our hosting provider for the website, Brevo for transactional emails, and couriers for delivery and COD collection. Providers may process information outside Pakistan. We may also disclose information where required by law or necessary to address fraud or a dispute.

If you contact us through WhatsApp, your communication is also handled under WhatsApp's own privacy terms.

5. Cookies and browser storage

We use authentication cookies for sign-in and browser storage to remember your shopping bag and relevant checkout preferences. Clearing this storage may sign you out or remove your saved bag. Email providers may record delivery, opening or link-click events where those features are enabled. Our checkout does not require advertising cookies.

6. Retention and protection

We keep information for as long as needed to fulfil orders, provide support, maintain necessary business records and meet applicable obligations. Access is restricted to authorised roles, but no online service can guarantee absolute security. Keep your password and private order-tracking link confidential.

7. Your choices

Contact us to request access, correction or deletion of your information. We may ask you to verify your identity and may need to retain records for outstanding orders, disputes or applicable obligations. Please contact us promptly to correct delivery details before dispatch.

8. Contact and updates

Email: nabzewaqt@gmail.com

Phone / WhatsApp: +92 307 6896464

We will publish policy changes here and update the date above.