Terms of Service

These terms apply to purchases from Nabz e Waqt and use of this website. Please review the product details, checkout total and return conditions before ordering.

1. Orders and payment

• We currently deliver within Pakistan and accept cash on delivery (COD) only. Pay the amount shown in your order to the courier when your parcel is delivered.
• Checkout does not accept online card payments or bank transfers.
• Provide an accurate name, reachable mobile number and complete delivery address. Email is optional at checkout; an order receipt is sent when an email address is supplied.
• The order receipt acknowledges that we received your request. Orders remain subject to stock availability and confirmation; our team may contact you by phone or WhatsApp before dispatch.
• Prices are in Pakistani rupees (PKR). Applicable discounts and delivery charges appear at checkout. If a pricing or availability error affects your order, we will contact you to agree a correction or cancel it rather than charge a different amount without your agreement.

2. Delivery and cancellation

Delivery times depend on your location and the courier and are estimates, not guaranteed dates. Tracking information is provided when available. Contact us promptly if you need to cancel or correct an order before dispatch. After dispatch, contact support to discuss the available options.

Inspect the exterior packaging before accepting delivery and report open or severely damaged packaging promptly. Opening a parcel before payment is subject to the courier's rules. Any additional re-delivery charge will be explained before you agree to another delivery attempt.

3. Returns and exchanges

These conditions do not remove rights you may have under applicable consumer law.

• Contact us within seven days of delivery to request an eligible return or exchange, quoting your order number and explaining the issue. Contact support before sending an item back so we can provide instructions.
• For a change-of-mind return, the watch must be unworn and undamaged, with its original protective films, tags and supplied packaging intact. Resized or altered items are not eligible for change-of-mind returns.
• For an incorrect, damaged or faulty item, contact us promptly with the available details and photographs. A continuous unboxing video can help us investigate, but is not the sole evidence we accept.
• We will explain return shipping arrangements, any applicable costs, and the proposed replacement or refund before you proceed. For an approved COD refund, support will agree a suitable refund method and timing with you; the courier cannot automatically reverse the cash payment.

4. Product information and warranty

Review each product's description and specifications before purchase. Colour can vary between screens, and water-resistance or other performance claims apply only as stated for that product. We do not provide an additional store warranty unless expressly stated on the product page. This does not exclude applicable rights concerning faulty or misdescribed goods.

5. Accounts and acceptable use

Keep your account credentials and private tracking links secure. Do not use the store to submit fraudulent orders, access another customer's information or interfere with the service. Contact us if you suspect unauthorised use of your account.

6. Website content and third-party names

Nabz e Waqt's own name, logo and original content belong to us or are used with permission. Third-party names, trademarks, designs and images remain the property of their respective owners. Their appearance does not by itself imply an affiliation, endorsement or authorised-dealer relationship. Do not copy content without the relevant rights holder's permission.

7. Service availability and applicable rights

We aim to keep the website and order information available and accurate, but interruptions or errors can occur. Contact us if a technical problem affects your order. Nothing in these terms excludes a liability or consumer right that cannot lawfully be excluded. Applicable laws of Pakistan govern these terms, and disputes may be brought before the competent courts under those laws.

8. Contact and changes

For order help, cancellation, returns or questions about these terms:

Email: nabzewaqt@gmail.com

Phone / WhatsApp: +92 307 6896464

Please include your order number. Updated terms will be published on this page; changes do not retrospectively change an agreed order without your agreement.